Set up the till and printer

Your products are in, but the counter isn’t ready yet. BANA won’t let a computer take money until you’ve told it that computer is yours: you register the till as a device, and pair it with a one-time code. Then you connect the printer, and you’re open.

Before you start

• Your products added — see Complete your product list.
• The computer you’ll actually sell from, with the browser you’ll use at the counter.
• A receipt printer, if you have one — plugged into that computer, or reachable from it. You can finish this article without one and add it later.

Register the till and activate it

Do this once for each computer you sell from. Activation is remembered per browser and per store, so a second till at the same counter needs its own device and its own code.

Register your till as a device

This first part is dashboard work — do it on any computer. Sign in at client.bana.com.vn, open Inventory in the sidebar, and go to Setup → Devices. Select Create in the top bar, then:

1. In Name, say where it sits — Quầy trước (Front counter).
2. In Type, choose Browser. This is the one that matters: Browser is what tells BANA a web POS will sign in here, and it’s the only type that produces an activation code.
3. Status fills itself in as New and stays greyed out — that’s correct. It flips to Activated by itself once the till pairs.
4. Leave Description and Location empty unless they help you tell two tills apart. Switch Cash drawer on only if this till has one: it then has to enter an opening float and reconcile the cash when the shift closes.
5. Select Save.

Tip: Name devices for where they live — Front counter, Bar, Kitchen. Once you have several tills and printers, clear names save a lot of confusion.

Copy the activation code

Saving returns you to Inventory → Setup → Devices. Open the device you just created with the pencil in its Actions column — a Device activation code panel appears beside the form, with a QR code, the code in full, and the time it Expires.

The code is six characters. If you are already at the till, scan the QR or select the code to copy it. If you are on a back-office computer, just read the six characters off the screen — you’ll type them at the till in a moment, and a clipboard doesn’t travel between machines.

Warning: The code works once, and only for a short while — the panel shows the exact expiry time, so have the till in front of you before you fetch it. If it expires before you get there, select Generate new code on the same panel.

Activate the POS

Now move to the computer at the counter. Open BANA Sale at sale.bana.com.vn and sign in with the same account you use for the dashboard. Instead of the sale screen you’ll get Activate device — every browser meets this once.

Type or paste the code into Activation code and select Activate. The sale screen opens, and this browser goes straight there from now on — for your staff too, whichever account they sign in with. Back in the dashboard the device now reads Activated, and its code panel is gone.

Connect your printer

Connect a receipt printer

Still on the till, in BANA Sale, open Settings and choose Printer.

1. Under Printer type, say how this till prints. USB printer is a receipt printer plugged into this computer. Browser print hands the receipt to your browser’s own print dialog — it needs no special hardware, so use it if your receipt printer hasn’t arrived yet.
2. Under Paper width, pick the roll this printer takes — 58mm or 80mm, the two common receipt rolls, or Custom for anything else. Get it wrong and receipts print cramped or with a wasted margin.
3. For a USB printer, pick it under Select device, then select Connect printer — it stays greyed out until a printer is chosen. If the list says No devices found, check the printer is on and plugged in, then select Refresh Printers.
4. Scroll down to the receipt preview to see exactly what your customer will be handed.

On the installed app: the BANA Sale desktop app reaches hardware through the computer it runs on, so it can offer connection types a browser cannot. What appears under Printer type depends on which one you are using.

Troubleshooting

• No activation code on the device — the panel needs Type: Browser and a status of New. If you picked the wrong Type, open the device and change it while it is still New. If the Type field is greyed out, register a fresh device instead; an unused one does no harm.
• “Please enter the activation code” — the field was empty. Type the six characters exactly, with no spaces.
• The code is rejected — it has expired, or it has already paired a till. On a device still marked New, select Generate new code. On one already Activated, register a new device for this computer.
• Printer offline — check power and network, then reconnect from Settings → Printer Settings.

Next steps

• Make your first sale