Glossary

A quick reference for the terms used throughout these articles. Link to a definition with its anchor, for example /en/help/getting-started/glossary/#variant.

Products and catalog

Product

Anything you sell — a coffee, a t-shirt, a haircut. A product has a name, a price, and optionally an image and category.

Variant

A version of the same product, such as a t-shirt in size M versus size L. Use variants instead of creating a separate product for each option.

Option

An attribute a product varies by — for example Size or how a drink is served (Hot/Iced) — with a list of values (Size: S, M, L). Combining a product’s options generates its variants: two options with 3 and 2 values make 3 × 2 = 6 variants, each priced and sold on its own.

Category

A group of related products (for example Đồ uống / Beverages). Categories help staff find items quickly and keep reports meaningful.

SKU

Stock Keeping Unit — a unique code that identifies a specific product or variant for sales and inventory.

Barcode

A scannable code printed on a product. Scanning it at the POS adds the item to the order.

Pricing plan

A named set of prices for a product variant. It has a default price plus optional extra prices that apply only when a condition matches — most often a sale channel, so the same item can cost more on a delivery app than in-store. A variant can hold more than one plan, and a new plan stays deactivated until you switch it on. You manage plans from a variant’s Manage Pricing.

Combo

One item on the menu made of several products sold together at a single price — a coffee and a bánh mì offered as Combo Sáng. You build it as a product whose Variant Type is Combo, then list what goes inside it. A combo holds no stock of its own: at the till it rings up as one priced line with its parts listed beneath it at no charge, and each part draws down its own stock.

Add-on

A free extra a cashier hands over with an item — an extra shot, a set of chopsticks. Its price is fixed at zero and cannot be edited. Add-ons are set up on one variant at a time, and the item behind the add-on still has its stock counted even though nothing is charged for it.

Frequently bought together (FBT)

A second item BANA suggests at the till whenever the cashier rings up the item it is attached to — a bánh mì offered alongside a coffee. Unlike an add-on it carries a price you set, and unlike a combo the customer can turn it down: the cashier taps to add it, and the two items stay separate lines on the order.

Sales and POS

POS

Point of Sale — the BANA Sale app where staff build orders, take payment, and print receipts.

Order

A single sale: the items a customer buys together, plus the payment taken for them.

Receipt

The printed or digital proof of a completed sale.

Payment method

How money is taken for an order — cash, card, or QR.

QR payment

A payment made by the customer scanning a QR code with a banking or e-wallet app.

Split payment

Paying for one order across more than one method (for example part cash, part QR).

Refund

Returning money to a customer for all or part of a completed order.

Shift

A stretch of trading a cashier opens and closes at the POS, with a cash count at each end. When shift management is on, staff must open a shift before they can sell.

Blind count

Counting the cash drawer without seeing what BANA expects to be in it. Blind counting shows the difference only after the count is entered, so the number is the counter’s own.

Draft order

An order a cashier started but never took payment for. It holds its stock — and its table, in a restaurant — until it is paid or cancelled.

Inventory

Stock

The quantity of a product you currently hold. Tracked per storage location when stock tracking is on.

Location

A place where stock is held — a shop floor, a back room, or a central warehouse.

Vendor

A supplier you buy stock from.

Purchase order

A request to a vendor to supply stock. Receiving it increases your on-hand stock.

Stock take

A physical count of stock used to correct the recorded quantities.

Transfer

Moving stock from one location to another.

Inventory ticket

A record of stock about to move — goods coming in, a transfer, a write-off. It only changes your counts once it is approved, and you choose who approves each kind.

Account and settings

Organization

Your overall business in BANA, created during the Set Up Your Business step when you sign up. An organization can hold one or more stores and is the top level everything else belongs to.

Merchant

A single place you sell from: a shop, a restaurant, or an outlet. Also called a store. BANA creates a default merchant (Headquarter) for you during signup. Products, orders, inventory, and reports all belong to a merchant.

Headquarter

The lead store in an organization — the one BANA creates at signup. Its business details can be copied down to the stores you add later, and a few settings pages only appear while you are in it.

Sale channel

A place where you take orders, such as your in-store POS terminal or a delivery platform. BANA sets up one POS sale channel automatically; each store can have several.

Role

A named set of permissions (for example Cashier or Manager) assigned to a staff member.

Permission

A single capability, such as issuing a refund, that a role can grant or withhold.

RBAC

Role-Based Access Control — controlling what each person can do by assigning them a role.

Payments, tax, and finance

VAT

Value Added Tax — the tax applied to a sale and shown on a compliant invoice.

E-invoice

A legally compliant electronic invoice issued for a sale.

T-VAN

A licensed intermediary that transmits e-invoices to the tax authority on your behalf.

Tax code

Your business’s tax identification number, printed on invoices.

Wallet

A balance that tracks money held in a specific place, such as a cash drawer or bank account.

Income

Money coming into the business, such as daily sales revenue.

Expense

Money going out of the business, such as rent or supplier payments.

Voucher

One entry in the Finance app’s money log: a Payment (money out), a Receipt (money in), or a Transfer between your own accounts. Each voucher records a reason, who it was with, and one or more lines posting an amount to a finance account and a category.